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FAQs

How do I pay?

Payments accepted include all major credit and debit cards and Paypal.  For custom orders, payment must be completed before banners will be created or shipped.

How soon will I receive my package?

Orders will be completed within 3-5 business days of full payment.  Each item is made to order after an order is placed.  We try to complete orders as quickly as possible so you can get them well in advance of your event.  We will sometimes ship as early as the day following an order placement. Shipping usually takes 3-5 additional business days to receive after shipped.  Packages will be shipped USPS.   Standard, Priority and Express delivery are available during checkout.  Items will not be created or shipped until full payment has processed.  Tracking numbers will be available on all packages once shipped.

Can I custom order a piece of jewelry?

Yes.  We can create custom jewelry items.  We can be reached by email at melissa@celebratingtogether.com.  We will communicate through email for these orders, but feel free to also provide us with a phone number if you prefer to communicate by phone.  We can be reached at 573.873.6428 between 9:30 am and 2:30 pm CST.  Feel free to leave us a message if we are unable to take your call.  You can also text us at the same number as above with your contact information and design requests.

What countries do you ship to?

Currently, we are only shipping to United States addresses. 

Can I return an item?

We want you to be completely happy with your jewelry purchase.  Please contact us  for more information regarding returns at melissa@celebratingtogether.com.  Upon receiving your return request, we will provide you with a return authorization number and return instructions. Refunds will be granted once the items has arrived in the return mail.  Tracking and insurance is recommended on all returns.  If the items is not receive, not refund or credit will be given. Refunds will NOT be granted on custom designs.  Items must be in the original packaging and in pristine, unworn condition.  Exchanges are also available. Payment for additional item(s) in the case of exchange may be required until return item has been received.  Buyer may be invoiced for additional costs as needed for upgrades, etc.

What do I do if my package is lost in the mail?

Please contact us as soon as possible so that we can look for any returned items in the mail.  Tracking numbers will be available on all packages.  Please contact your local post office with your tracking information so USPS can place a lost claim on your order.  Packages lost due to incorrect addresses will not be replaced without repayment for item and/or shipping costs.  If an incorrect address was input into your order, you must contact us within 24 hours of placing the order for this to be corrected before shipment.  Failure to notify within 24 hours could delay package delivery or the item may not arrive at the correct destination.  Items may be reshipped at buyer's expense.

Can I place an order by phone?

We can be reached at 573.873.6428 between 9:30 am and 2:30 pm CST.  Feel free to leave us a message if we are unable to take your call.  Please let us know if you are needing to pay by phone when placing the order.

 

Feel free to contact us with any questions about banners, designs, etc.

Ryan and Melissa Talbott

melissa@celebratingtogether.com
ryan@celebratingtogether.com
CelebratingTogether.com

PO Box 1591
Camdenton, MO 65020