FAQs

     How do I pay?

Payments accepted include all major credit and debit cards and PayPal. For custom orders, payment must be completed before order will be created or shipped.

How do I download and print my printable?  

Printables are automatically emailed to you once your payment has processed except custom designed printables.  These will be emailed to you as soon as possible and may take up to 2 days for email delivery. 

Many of our printable will require access to Adobe Reader to open the file.  You can download Adobe Reader if you don't currently have it on your computer.

Your printable may also be available in JPEG or PNG format.  These formats don't require Adobe Reader to print at home.  Simply open the file and print.

How do I make changes to my printable?

Your printable would need to be editable for you to make changes.  Some times our invitations are editable so you can add your party information.  To edit the file, you need to open it in Adobe Reader.  You can click on the fields you need to change and edit the text there.

If your printable is available in a JPEG or PNG format, you can simply open the file and print from your home computer and printer.  JPEG and PNG formats are not editable formats.

     How soon will I receive my order?

Orders will be completed and ready for shipment within 7-10 business days of full payment.  Each item is made to order after an order is placed for physical products  We try to complete orders as quickly as possible so you can get them well in advance of your event.  You can also leave a note on your order during checkout letting us know of any date requirements for your order, along with any other information we may need about the order.

We will sometimes ship as early as the day following an order placement. Orders shipped to U.S. addresses usually takes 3-5 additional business days to receive after shipped.  Packages will be shipped USPS or UPS with First Class Mail or Standard Ground shipping. Priority and Express delivery may be available during checkout or you can contact us for a shipping upgrade.  Items will not be created or shipped until full payment has processed.  Tracking numbers will be available on all packages once shipped.

     Can I place a custom order?

Yes.  We can create custom party decor items for your event needs.  We can be reached for custom orders by email at melissa@celebratingtogether.com.  We will communicate through email for these orders, but feel free to also provide us with a phone number if you prefer to communicate by phone.  We can be reached at 573.873.6428 between 9:30 am and 2:30 pm CST.  Feel free to leave us a message if we are unable to take your call.

For custom creations, you'll receive mock ups by email for your approval before purchase.  Once approved, you'll receive a custom order invoice.  This invoice will need to be paid in full before the completed item is shipped/emailed to you.

We can create custom party supplies such as, printables like invitations, banners, water bottle labels, cupcake toppers, etc.  We can also custom design physical banners, wood signs and more.  Custom design creation may have additional fees. Contact for more information.

     What countries do you ship to?

Currently, we are only shipping to the United States.  Upgraded shipping is available for U.S. addresses only.  If you're in Alaska or Hawaii additional shipping charges may apply, please contact us for shipping prices at melissa@celebratingtogether.com.

     Can I return an item?

We want you to be happy with your purchase.  Products can usually be returned on many items. Custom items are not returnable unless arrived damaged or not as described, such as received wrong item.  You may also return an item for exchange of a different product for non-customized items.  Please contact us for more information regarding returns at melissa@celebratingtogether.com.  

Upon receiving your return request, we'll provide you with a return authorization number and return instructions. Refunds will be granted once the items has arrived in the return mail or as previously agreed upon.  Tracking and insurance is recommended on all returns.  If the item(s) isn't received, no refund or credit will be given. Refunds will not be granted on custom designs.  Items must be in the original packaging and in unused condition.  Exchanges are also available. Payment for additional item(s) in the case of exchange may be required until return item has been received.  Buyer may be invoiced for additional costs as needed for upgrades, etc.  Buyer is responsible for return shipping costs.  If an item is returned in unusable condition, broken, etc., no refund will be granted.

     What do I do if my package is lost in the mail?

Please contact us as soon as possible so that we can look for any returned items.  Tracking numbers will be available on all packages.  You should have received a shipping confirmation number by email when your item(s) was shipped.  If you deleted this email, contact us for this information.

Please contact your local post office with your tracking information so USPS or UPS can place a lost claim on your order.  Packages lost due to incorrect addresses will not be replaced without repayment for item and/or shipping costs.  If an incorrect address was input into your order, you must contact us within 24 hours of placing the order for this to be corrected before shipment.  Some packages may be shipped the same day the order is placed.  Failure to notify within 24 hours could delay package delivery or the item may not arrive at the correct destination.  Items may be reshipped at buyer's expense.

     Can I place an order by phone?

We can be reached at 573.873.6428 between 9:30 am and 2:30 pm CST. Feel free to leave us a message if we are unable to take your call.  All orders requested by phone will need to be paid for through emailed invoice.