FAQs

How do I pay?

Payments accepted include all major credit and debit cards and Paypal.  For custom orders, payment must be completed before banners will be created or shipped.

How soon will I receive my package?

Banners will be completed within 3-5 business days of full payment.  Each banner is made to order after an order is placed.  We try to complete orders as quickly as possible so you can get them well in advance of your event.  We will sometimes ship as early as the day following an order placement. Shipping usually takes 3-5 additional business days to receive after shipped.  Packages will be shipped USPS.   Standard, Priority and Express delivery are available during checkout.  Items will not be created or shipped until full payment has processed.  Tracking numbers will be available on all packages once shipped.

Can I custom order a banner?

Yes!  We can create custom banners including custom names and accents.  Color options are shown for many standard wedding and baby shower banners.  With more than 60 colors to choose from!  To customize a banner, contact us at CelebratingTogetherLLC@gmail.com with banner specifics.  We will communicate through email for these orders, but feel free to also provide us with a phone number if you prefer to communicate by phone.  We can be reached at 636-244-2654 between 9:30 am and 3:30 pm CST.  Feel free to leave us a message if we are unable to take your call.

What countries do you ship to?

Currently, we are only shipping to United States address.  If you are not in the U.S., we do ship internationally from our Etsy shop.  CelebratingTogether.etsy.com

Can I return an item?

Returns and refunds will be granted on a per situation basis.  Refunds will NOT be granted on custom names and designs.  Please contact us by email if you are wishing to return an item.  CelebratingTogetherLLC@gmail.com  We will then communicate with you with instructions for return.  Refunds will only be granted once the item has been returned.  Items must be in the original packaging and in pristine condition.  Exchanges are also available in such cases as accent color exchange. Payment for additional item(s) may be required until return item has been received.

What do I do if my package is lost in the mail?

Please contact us as soon as possible for replacement item.  Tracking numbers will be available on all packages.  Packages lost due to incorrect addresses will not be replaced without repayment for item.  If an incorrect address was input into your order, you must contact us within 24 hours of placing the order for this to be corrected before shipment.

Can I place and order by phone?

We can be reached @ 636-244-2654 between 9:30 am and 3:30 pm CST.  Feel free to leave us a message if we are unable to take your call.  Please let us know if you are needing to pay by phone when placing the order.

 

Feel free to contact us with any questions about banners, designs, etc.

Ryan and Melissa Talbott
5873 Wellington Farm Dr.
St. Charles, MO 63304
636-244-2654
CelebratingTogetherLLC@gmail.com
CelebratingTogether.com
CelebratingTogether.etsy.com